Stay calm, stay safe, get help. Keep this page open if things go wrong on the road.
If the trailer has a mechanical fault that was present at pickup, a fault occurs during the hire, or you are involved in an accident — call us ASAP on 0477 957 051. We take genuine equipment issues seriously and will review every case fairly. For booking questions, changes, and everything else — it's all managed through your online booking link.
Tap a scenario to expand the guide. If you're unsure which applies — start with the first one.
Keep these items in your tow vehicle on every hire. You won't need most of them — but the one time you do, they matter.